After-sales process automation & machine digitization for OEMs
ToolSense is your solution for increasing after-sales revenue &service automation
Today, machine manufacturers face a “digital gap” in after-sales & customer service.
This means: while internal processes are often already digitized, customer interactions still take place manually (telephone, WhatsApp, e-mail, fax,..).
This “digital gap” causes high costs & loss of sales in after-sales for machine manufacturers.
This is expensive: as a result OEMs have process cost / service case of Ø 500€ and an after-sales loss of revenue of Ø 20-25%.
With ToolSense you can automate your after-sales and digitize your machines.
This is your added value: with ToolSense you reduce your process costs in service by 90% & increase your after-sales revenue by 25%.
ToolSense use cases foryou and your customers
Your after-sales revenue increase & service optimization
Integration ofyour existing systems
Your after-sales revenue increase & service optimization
ToolSense use cases foryou and your customers
Integration ofyour existing systems
“Our goal as a machine manufacturer is to offer our customers an optimal service and to maximize productivity. ToolSense supports us as a strategic digitization partner. We are very satisfied with the trusting and close cooperation.”
Wolfgang Wiefler, Managing Director, TYROLIT Construction Products GmbH
How you canuse ToolSense
With ToolSense you can automate manual processes in your customer service (appointment scheduling, cost estimates, etc.).
This way you shorten your throughput times, increase customer satisfaction and reduce your process costs per service case by Ø500€.
With ToolSense you can automate the sale of maintenance kits and thus increase your after-sales revenue.
This gives you a competitive advantage and can increase your after-sales revenue by more than 25%.
With ToolSense you can digitize your machines and provide an asset management system for your customers.
This way you meet the requirements of your customers and offer an additional value-add which can increase your revenue per machine by up to 10%.
With ToolSense you can digitize your customers’ requests, forms and checklists (e.g. rental & training request, handover & return, maintenance routines, etc.).
This way you can handle processes quickly & efficiently and thus save time & money.
We take onyour challenges
Increase revenue & margins
- Capture the after-sales revenue potential of your sold machines
- Become a provider of digital solutions and services
- Counteract declining margins through competition
Increase competitiveness
- Implement IoT as required by the market for your machines
- Leverage additional know-how in digitization
Optimize operational excellence
- Increase internal efficiencies through a detailed overview of the machines
- Simplify all service processes, troubleshooting, sales productivity, etc.
Are you interested in increasing your after-sales revenue, service automation & machine digitization?
We’d like to invite you to a web-presentation where we’ll show you the ToolSense platform, how we can increase your after-sales revenue and furthermore showcase a successful customer project.
After the presentation you’ll have an impression of the topic and we can go into your specific questions in more detail.
ToolSense in differentindustries
Cleaning equipment
Construction machines
Power generation and air compression
Municipal machines
Gardening and landscaping equipment
Mining machines
Agricultural machines
Manufacturing machines
ToolSense is already trusted by many OEMs
and many more…
