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After-sales process automation & machine digitization for OEMs

ToolSense is your solution for increasing after-sales revenue &service automation

Today in equipment manufacturing, customer service & after-sales is still highly manual, reactive and causes a lot of administrative effort.

This causes OEMs and dealers ∅ 3 hours of extra administrative work per service case & a ∅ 20-25% revenue loss in after-sales.

With ToolSense your customer sees his bought machine, gets reminders for service & maintenance and can access your service & support.

ToolSense use cases foryou and your customers

Your after-sales revenue increase & service optimization

Integration ofyour existing systems

Your after-sales revenue increase & service optimization

Wolfgang Wiefler Portrait

“Our goal as a machine manufacturer is to offer our customers an optimal service and to maximize productivity. ToolSense supports us as a strategic digitization partner. We are very satisfied with the trusting and close cooperation.”

Wolfgang Wiefler, Managing Director, TYROLIT Construction Products GmbH

How you canuse ToolSense

Your customer can see in ToolSense the machines he’s bought & has a central cloud-based storage for his whole fleet, life-cycle-folders & related documents.

With “ToolSense IOT” your customer can digitize your machines & machines from other brands.

This way you offer your customers an additional service and can increase revenue per machine by up to 10%.

In case of a problem the operator can scan the ToolSense QR code on the machine & report the issue.

ToolSense automatically creates a ticket for the customer, which he can then forward to you. You can then collaborate with him on solving the problem.

As a result you can reduce throughput times in service & save ø 3 hours of admin work per service case.

With ToolSense you can set up the after-sales life cycle for each machine type (based on calendar intervals or on IoT data).

When the event is triggered, your customer will get automatically notified & can then book a service over ToolSense, which will be automatically documented.

This proactive strategy creates a competitive advantage for you and can increase after-sales revenue by more than 25%.

 

With ToolSense you can digitize your customers’ requests, forms and checklists (e.g. rental & training request, handover & return, maintenance routines, etc.).

You can handle a variety of processes quickly & efficiently with this approach – and thus save time & money.

We take onyour challenges

sales increase

Increase revenue & margins

competitiveness

Increase competitiveness

operational-excellence

Optimize operational excellence

Are you interested in increasing your after-sales revenue, service automation & machine digitization?

With ToolSense you can…

ToolSense in differentindustries

Bodenreinigung Reiningungs- und Kommunaltechnik

Cleaning equipment

Bauarbeiter Kran Bauwirtschaft

Construction machines

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Power generation and air compression

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Municipal machines

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Gardening and landscaping equipment

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Mining machines

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Agricultural machines

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Manufacturing machines

ToolSense is already trusted by many OEMs

and many more…

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