After-sales process automation & machine digitization for OEMs
ToolSense is your solution for increasing after-sales revenue &service automation
Today in equipment manufacturing, customer service & after-sales is still highly manual, reactive and causes a lot of administrative effort.
This causes OEMs and dealers ∅ 3 hours of extra administrative work per service case & a ∅ 20-25% revenue loss in after-sales.
With ToolSense your customer sees his bought machine, gets reminders for service & maintenance and can access your service & support.
ToolSense use cases foryou and your customers
Your after-sales revenue increase & service optimization
Integration ofyour existing systems
Your after-sales revenue increase & service optimization
ToolSense use cases foryou and your customers
Integration ofyour existing systems
“Our goal as a machine manufacturer is to offer our customers an optimal service and to maximize productivity. ToolSense supports us as a strategic digitization partner. We are very satisfied with the trusting and close cooperation.”
Wolfgang Wiefler, Managing Director, TYROLIT Construction Products GmbH
How you canuse ToolSense
Your customer can see in ToolSense the machines he’s bought & has a central cloud-based storage for his whole fleet, life-cycle-folders & related documents.
With “ToolSense IOT” your customer can digitize your machines & machines from other brands.
This way you offer your customers an additional service and can increase revenue per machine by up to 10%.
In case of a problem the operator can scan the ToolSense QR code on the machine & report the issue.
ToolSense automatically creates a ticket for the customer, which he can then forward to you. You can then collaborate with him on solving the problem.
As a result you can reduce throughput times in service & save ø 3 hours of admin work per service case.
With ToolSense you can set up the after-sales life cycle for each machine type (based on calendar intervals or on IoT data).
When the event is triggered, your customer will get automatically notified & can then book a service over ToolSense, which will be automatically documented.
This proactive strategy creates a competitive advantage for you and can increase after-sales revenue by more than 25%.
With ToolSense you can digitize your customers’ requests, forms and checklists (e.g. rental & training request, handover & return, maintenance routines, etc.).
You can handle a variety of processes quickly & efficiently with this approach – and thus save time & money.
We take onyour challenges
Increase revenue & margins
- Capture the after-sales revenue potential of your sold machines
- Become a provider of digital solutions and services
- Counteract declining margins through competition
Increase competitiveness
- Implement IoT as required by the market for your machines
- Leverage additional know-how in digitization
Optimize operational excellence
- Increase internal efficiencies through a detailed overview of the machines
- Simplify all service processes, troubleshooting, sales productivity, etc.
Are you interested in increasing your after-sales revenue, service automation & machine digitization?
With ToolSense you can…
- Provide a machine management for your customers
- Streamline the process in case of a machine breakdown
- Utilize automatic service reminders & service documentation
- Digitize your internal forms and customer requests
ToolSense in differentindustries
Cleaning equipment
Construction machines
Power generation and air compression
Municipal machines
Gardening and landscaping equipment
Mining machines
Agricultural machines
Manufacturing machines
ToolSense is already trusted by many OEMs
and many more…
