ToolSenseAfter-SalesPlatform

ToolSense features foryou and your customers

Building your
After-Sales Platform

Integration ofyour existing systems

Building your
After-Sales Platform

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Increase in sales & margins

TOOLSENSE digitizes the after-sales processes and machines of OEMs and distributors and thus creates an increase in revenue of up to 10% per machine and a margin increase of up to 45% per machine.

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Competitiveness

TOOLSENSE provides its customers with an “out-of-the-box” solution that can be integrated quickly and easily. Using intelligent technology, only information that is really important for the customer is captured.

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Operational Excellence

TOOLSENSE provides an overview of all of sold machines and thus enables OEMs and distributors to optimize their internal processes (e.g. troubleshooting, service process or spare parts sales).

Asset Management

With your ToolSense After-Sales Platform you can see all sold machines, react quickly to problems, manage machine-related processes and set alarms and rules per machine.  Your customer also sees the machines he has bought and can optimize his operations using IoT machine data.

Service Workflows

With the ToolSense platform you can digitize all your after-sales and service processes and make them available to your customers as “service flows” through the platform. Furthermore, it is possible to digitize your processes using “drag & drop” functionality to flexibly adapt service flows to your needs.

Checklists & Guidelines

With the ToolSense After-Sales Platform you can digitize all your existing forms, protocols, work instructions, checklists and reports (e.g. acceptance, maintenance, assembly, service, return, commissioning) and automatically route them to the correct backend systems.

Document Management

With ToolSense, you make important internal and external documents and files available to your customers and employees and ensure that they can quickly find the right documents, as the files are assigned to the specific machine. In addition, you centrally control who is allowed to view, edit or upload which documents.

Optional: Payment- & Subscription Management

With the ToolSense After-Sales Platform, “ToolSense PAY” provides you with integrated subscription & payment management. Using the ToolSense platform, your customers can decide for themselves which services they would like to purchase from you and which not. Manual processes can thus be completely eliminated.

Increase in turnover
By strengthening after-sales activities, an increase in service & spare parts sales of more than 25% is possible (source: McKinsey)

Increase in profitability
Due to the high margins in after-sales, an EBIT increase of more than 30% is possible. (Source: McKinsey & Roland Berger)

Reduction of after-sales process costs
The use of software, IoT and application-oriented data analysis enables process costs in the after-sales segment to be reduced by more than 20%. (Source: McKinsey)

ROI calculator for OEMs and dealers

They know that digitization is becoming increasingly important in order to survive the increasing competitive pressure. But: How can you use digitization economically? Where does an after-market solution start? We have put together a business case for you, with which you can quickly and easily see whether and how an after-market solution pays off economically for you, your business model, your customer base and your company.

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Increase in after-market sales
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Reduction of after-sales process costs
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EBIT increase
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