Creation of service workflows for the digitalization of your after-sales processes
On the one hand, your after-sales & service offer offers attractive sales opportunities, but on the other hand it also means a not inconsiderable amount of administrative work.
For example, a simple service case can trigger several hundred euros in process costs (making appointments, coordinating cost estimates, etc.).
With the ToolSense platform you can digitize all your after-sales and service processes and make them available to your customers as “service flows” via Web & App.
Such “Service Flows” can be e.g. the request or booking of repair, maintenance or even rental machines.
With ToolSense “Service Flows” you can reduce after-sales process costs by up to 90% – and at the same time offer your customers a great customer experience!
New function blocks can be added for you (e.g. video chat)
With the ToolSense After-Sales Platform it is possible to develop processes using “drag & drop” functionality – no programming is necessary.
This allows service flows to be flexibly adapted to your needs and can also be changed later.
If desired, special elements can also be added for you (e.g. video chat integration or augmented reality functionality).
Process automation through integration with your systems (e.g. ERP)
Standardization, digitization, automation. With this guiding principle you can not only save a high degree of process costs, but also offer your customers a great customer experience.
Unpleasant manual processes can be completely eliminated and replaced by intelligent automatisms (e.g. making appointments for service technicians).
The key to this automation is the integration into your existing backend systems (e.g. service system, rental backend system, etc.).
Here ToolSense gets specific information from your systems (e.g. available appointments for service technicians). Your customers are then given exactly these appointments for selection.
In addition, your backend systems can send automatic updates to your customers via the ToolSense platform (e.g. when the delivery date is changed for service cases). The integrated obtaining of releases is also possible (e.g. cost release).
On the one hand you save process costs in After-Sales & Service – and on the other hand your customer perceives your service as USP and advantage.