If there is a problem with a machine, the operator can scan the ToolSense QR code with his smartphone. No account is required. The operator is then taken to a simple website where he can report a problem with just a few clicks. To give the manager enough information the operator is asked to answer a couple of basic questions and can attach a photo, video or voice message.
ToolSense now automatically generates a digital ticket and notifies the responsible employee by e-mail (e.g. site manager). The responsible employee can see the ticket information and able to b
With ToolSense the employee can edit or assign the ticket (e.g. internal workshop). Also, service partners or suppliers can get a guest access to work on the ticket. The ticket can be commented and documents can be uploaded (e.g. invoice or cost estimate). Once the service case is completed, it is automatically documented in the machine’s life cycle folder.
“Our goal as machine manufacturer is to support our customers with optimal service and help increase productivity. ToolSense works with us successfully as a strategic digitization partner – we’re very satisfied with our trusting and close partnership.”
Wolfgang Wiefler, Managing Director,
TYROLIT Construction Products GmbH
