Equipment-aware ITSM
ServiceNow tickets get equipment context: the right asset, the right site, the right maintenance and inspection history - picked up automatically rather than typed by hand.
ITSM integration
ServiceNow integration with ToolSense - equipment under your ITSM workflows
Connect ToolSense to ServiceNow so equipment, fleets and field workflows live under the same service management process. Work orders flow into ToolSense, completed work and asset status flow back to ServiceNow.
About ServiceNow
ServiceNow is the system of action for IT service management, facility service management and enterprise workflows. ToolSense complements it by bringing equipment-aware operations - assets, IoT, maintenance and frontline workflows - under the same ServiceNow process.
How data flows
ServiceNow pushes work orders and ticket context to ToolSense. ToolSense returns asset references, work completion and equipment status, so the ServiceNow record reflects what actually happened in the field.
- 1ServiceNowToolSense· work orders
- 2ToolSenseServiceNow· asset status + completion
What you get
Field work without leaving ServiceNow
Technicians work in ToolSense's mobile app; ServiceNow stays the record of service. Status, photos and time captured in the field roll back to the ticket.
Open API and webhooks
Connect via a documented API and webhooks. CMDB references, asset categories and custom fields can all be mapped - no rip-and-replace of your ServiceNow build.
Where ServiceNow fits in
1
Ticket meets the right asset
A scrubber drier breaks down. A ServiceNow ticket fires - ToolSense matches it to the exact asset, surfaces its maintenance and inspection history, and dispatches the work.
2
Field completion back to ServiceNow
Technician completes the work in ToolSense's mobile app. Photos, parts, time and outcome flow back to the ServiceNow ticket - no double entry, no end-of-shift email.
Connect ToolSense to ServiceNow
Talk to our team about your stack. We will scope the integration and have you connected in weeks, not quarters.