Technician dispatch and scheduling
Skill-based and route-optimized - match the right tech to the right job, fastest path.
ServiceHub
FSM Built for Equipment - Not Generic Field Service
The dispatch, ticketing and technician layer for cleaning equipment, robotics and industrial machine service businesses.
Trusted by
and many more
The problem
FSM built for HVAC doesn't fit equipment service.
OEMs and dealers running multi-brand equipment and robotic fleets are forced into tools that don't understand their world - and end up running the service business on spreadsheets or paying for years of customisation.
- Generic FSM tools were built for HVAC techs, not multi-brand equipment service.
- No IoT-triggered tickets, no OEM-specific repair procedures, no spare-parts logic.
- Service businesses run on Excel and email - or buy a misfit FSM and customise for years.
- Customer SLAs are evidenced from memory, not from the system.
The solution
FSM built for equipment service businesses.
ServiceHub is multi-brand-ready, IoT-aware and integrated with the same asset and parts data that runs the rest of the ToolSense platform. One queue, one mobile app, one source of truth.
Multi
One ticket queue across brands
Live
IoT-triggered service tickets
Per-OEM
Procedures, not generic tasks
Offline
Mobile app for the field
Key capabilities
Service ticket management
Every machine has a full asset history; every ticket lands against the right serial.
SLA tracking and reporting
Per customer, per contract - response, resolution, and uptime, evidenced not estimated.
Mobile app with offline support
For field technicians in basements, plant rooms, and anywhere the signal drops out.
IoT-triggered service tickets
The machine reports the fault. The system creates the ticket. No paper, no waiting.
Linked to spare parts and OEM cloud
Parts inventory, OEM telemetry, and ClientHub all connected to the same ticket.
Multi-brand-ready
Dealers running fleets from many manufacturers manage all of them in one ticket queue.
OEM-specific repair procedures
Checklists and procedures deployable per machine type - not generic field service tasks.
FSM built for equipment, not generic field service.