Bidvest uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
Bidvest Prestige Cleaning is one of South Africa’s largest cleaning service businesses. Myer Pincus runs the national technical footprint from Johannesburg, with bases in Cape Town and Port Elizabeth and around sixteen technicians on the road. Between them, the team maintains roughly 900 machines a month, auto-scrubbers, sweepers and combination machines, and the long-term scope reaches close to 40,000 assets across the wider Bidvest Prestige base.
From paper job cards to a digital backbone
Before ToolSense, the workshop ran on paper. The monthly schedule lived in Excel, sites were allocated to a technician, and each visit produced a hand-written job card that had to find its way back to the office. With Bidvest Prestige’s nested structure, divisions, regions, buildings, machines inside buildings, even getting the right card to the right technician was a small project of its own.
ToolSense replaced that workflow end-to-end. Job cards are now generated in the platform, work orders flow automatically to technicians, and every service event stays attached to the machine itself, so when a machine moves between sites, its full history moves with it.
Paper gets lost. Paper gets misplaced. Paper gets misread because of handwriting. With ToolSense, everything is typed out, we manage our revenue source better and have full oversight to share with general managers.
Myer Pincus · National Technical Manager, Bidvest Prestige Cleaning
A parallel rollout, then full paperless
Rather than a hard switch, Myer ran ToolSense and paper in parallel for three to four months: technicians filled out the paper card, then logged the same job in ToolSense and attached a photo of the paper version. Adoption grew with familiarity, then the paper steps were stripped away. Even the team’s least computer-literate technicians moved over comfortably, a testament to the user interface.
Working closely with ToolSense Customer Success, Bidvest Prestige had four custom ticket templates built to match the way it actually operates, including a request-for-quote flow so purchase orders are now created, tracked and closed inside ToolSense rather than ping-ponging through email.
Where it goes next: IoT, more assets, deeper analytics
Today’s scope covers the larger ride-on and walk-behind fleet. The plan is to expand to washing machines, vacuums, buffing and carpet machines, eventually managing all ~40,000 Prestige assets by QR code and serial number.
Some of the newer machines arriving in the fleet already ship with onboard sensors; integrating that IoT data into the same platform is on the roadmap. The other piece is a tighter link between ToolSense and the team’s PowerBI reporting via the integrations layer.
