Pudak Scientific uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
Pudak Scientific is an aerospace components manufacturer based in Bandung, Indonesia. The group runs around 800 active part numbers, produces roughly 40,000 pieces a month, and employs about 341 people. The work is low-volume, high-variation, which means CNC machines see significant load variation day-to-day, and tight maintenance discipline matters.
Excel files and filing cabinets
Jacob Holmes, General Manager at Pudak, has spent much of his career on digital-enablement and Industry 4.0 inside manufacturing. Before ToolSense, the shop ran the way many shops still do: one shared Excel file for the asset list, plus hard-copy inspection forms for every safety and maintenance check. Pulling a pattern out of the data, “is this machine failing the same way every month?”, meant searching through binders.
A trusted reference inside Jacob’s network told him not to waste time on the other options and to start the conversation with ToolSense. The team did, and moved quickly.
QR codes that meet operators where they already are
What sealed it for Pudak wasn’t a single feature, it was integration friction. The QR-code workflow meant operators didn’t need a training program or a dedicated device. They pull out their phone, scan the QR code on the machine, and run the daily check or log a fault. No new software stack, no rollout battle on the shop floor.
Compared to the competition, the ease of integrating ToolSense into our existing operations was a very easy barrier to overcome. The QR codes meant operators didn’t need training or extra devices, just their phone.
Jacob Holmes · General Manager, Pudak Scientific Group
