MORITO EUROPE replaced paper-based asset records with ToolSense, cutting both the time spent tracking machines worldwide and an entire layer of cross-language communication out of its service process.
Morito Europe is the European branch of the Japanese Morito group, an apparel-trim manufacturer that makes the small components, the buttons, fasteners and trims, that go into garments for global customers. Junya Nakao is Sales Manager and Head of Technical Support in the 12-person European office; the wider group employs around 1,400 people.
The starting point
Morito's button-attaching machines are installed across the globe, roughly 500 to 600 assets in total, of which around 250 sit under Morito Europe alone. The biggest challenge was simply keeping the asset picture current: every machine record lived on paper, locations were rarely up to date, and following the trail of a specific machine, where it was, what had been done to it, meant chasing documents back and forth. On top of that, problem reports crossed several languages before anyone could act on them.
A particular pain point was the communication chain. A report from a factory might arrive in French, get manually translated to English by the French representative, and only then reach the team, three lines between the factory, the sales rep and the technical team, with every handoff a chance for information to be lost.
Why ToolSense
When Morito set out to digitise its asset management, Junya browsed for options and tested a few platforms. ToolSense stood out as the fastest to get going and the most customer-service-oriented, which mattered for a small team that couldn't absorb a long onboarding. The trial went well, supported by regular check-ins from customer success, and Morito committed to a six-month trial that turned into ongoing use.
For us, like a traditional company that's been in business for almost 20 years, the system is still kind of a legacy type of system, but ToolSense brought another level of asset management.
Junya Nakao · Sales Manager & Head of Technical Support, MORITO EUROPE
Operational impact
Today the platform keeps machine locations, maintenance histories and problem reports in one place, which Junya says has cut a lot of wasted time compared with the old document-based management. The single biggest gain is the ticket service: factories now report issues directly, and because ToolSense itself acts as translator and communicator, Morito has removed the manual translation layer entirely. The result is smoother communication with no information distortion. He also credits the bi-weekly support from customer success, which kept turning requested features and additional services into working implementations.
What's next
So far Morito uses ToolSense within its own group, but the vision is to extend it to customers, so they can manage their own problem reports at the same level. Junya sees that taking efficiency to the next level, across communication, daily maintenance and problem-solving alike. He's candid about the wider industry: much of it, including top management's own approach, still labels assets with taped-on serial numbers rather than QR codes and digital records. His ambition is for Morito, with ToolSense, to become a pioneer of that digitisation across the group, and in turn influence its customers.
