HWC Logistics uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
• Ashlyn shares how ToolSense's QR code system, status updates, and communication features have drastically streamlined their maintenance workflow, saving time and money. • She also highlights the significant reduction in downtime, from weeks to hours, due to improved communication and prioritization of repair requests. • The interview also touches upon the digitalization of the logistics industry and the importance of transparency and visibility in fleet management.
HWC Logistics is a third-party logistics operator based in Atlanta, Georgia, distribution, imports/exports and transportation under one roof, with around 100 employees. Ashlyn Lockett runs operations, and the in-house maintenance shop keeps the fleet of trucks and forklifts on the road.
When the old tool stops scaling
Before ToolSense, the team ran a quality-management platform with a small maintenance module bolted on. The maintenance crew handled the paper, the setup, the prioritisation, the everything. A quick Google search for something more inclusive surfaced ToolSense at the top, and customer-success rep Leela took it from there.
QR codes change the work order
The QR code system is what Ashlyn calls a “game-changer”. Drivers and forklift operators now scan a code, run their pre- and post-trip inspection, and submit a work order the moment something’s off. The maintenance team prioritises from the inbound queue, a headlight here, a flat tire there, instead of working from a wall of clipboards in the shop.
A surprise gain Ashlyn didn’t know about going in: third-party vendors can be added as followers on a ticket and update statuses via email. Every back-and-forth is recorded in the ticket notes, so the rest of the team has the same view of where a repair stands.
The QR codes have been a game-changer. Pre- and post-trip inspections turn straight into work orders, the team prioritises immediately, and downtime has gone from weeks to hours.
Ashlyn Lockett · Operations Manager, HWC Logistics
