Recover uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
Recover is a Norwegian property-remediation and environmental-services group acquired by private-equity firm EQT in 2020 with an ambitious growth mandate. Aleksander Holter joined as Head of M&A and now runs the Environmental Services business area. The work happens at customer premises, restoring damaged apartments and buildings, with crews and equipment flowing in and out of projects across the country.
Losing tools, not margin
When Aleksander started, one pattern jumped out from the operational data: Recover was spending a lot of money on tools and machinery, and a big slice of that was because tools went missing. With multiple crews moving through a project, no one scanning anything in or out, and inventories drawn down from a central store, kit ended up forgotten in customer basements when projects closed.
On paper there was an asset register; in practice, a €250,000 machinery purchase might be booked in as a single line instead of the fifty individual items it actually contained.
A platform for a multi-site service operation
ToolSense gave Recover a structured way to track assets at the SKU level, run field service workflows across projects, and recover margin from the loss line. For a private-equity-backed business chasing both top-line growth and bottom-line discipline, the asset platform pays for itself before any of the more strategic benefits accrue.
We didn’t have any asset-management tool in the organisation. We were spending a lot of money buying new tools, because we were losing the ones we had.
Aleksander Holter · Managing Director, Recover Environmental Services Group
