TYROLIT uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
TYROLIT Construction Products GmbH supplies professional construction and demolition customers with the heavy machinery for working concrete and stone, sawing systems, core-drilling rigs, surface preparation tools, including the kit used in nuclear-plant decommissioning, oil-rig dismantling and wind-turbine demolition. Markus Summer runs Digital Services for the business.
When service runs on long phone chains
TYROLIT’s contact between sales and customer in the field is direct, when a problem comes up, the customer calls the sales rep, who then loops in back-office, who then loops back to the customer. Information drops between hand-offs and the turnaround stretches into days.
A ticket system with the problem at first hand
Tickets close the loop for TYROLIT. Customers report a problem from the site, with video, photos and notes, and the right team sees the same information immediately, with no game of telephone in between. The introduction came via TYROLIT’s parent group, which actively watches the start-up landscape for tools that can deliver value across the wider group portfolio.
Long phone chains lose information. With a ticketing system, we get problems at first hand, with video and pictures from where the fault is, and that helps us close cases internally far faster.
Markus Summer · Manager Digital Services, TYROLIT Construction Products
