ISS Austria uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
ISS Austria is the market leader in Austrian facility management, running three core service lines, cleaning, food and technical, across the country’s largest accounts. David Hiersche is Director Operations Performance, with thirteen years inside the business and a clear remit to make the operation more data-driven.
A centralised asset list, but not enough signal
Before ToolSense, ISS Austria had a centralised asset database tracking ~6,500 cleaning machines plus leasing/ownership status. What it didn’t have was telemetry. David’s team wanted to go a layer deeper: bring in GPS, low-power sensors, Bluetooth tokens, and extend the same discipline beyond expensive machines to vacuum cleaners, kitchen equipment, even hand tools where the volume matters more than the unit price.
Maintenance and yearly checks in one system
ToolSense gave ISS Austria a single home for recurring maintenance reports and annual safety checks, not a tracker bolted onto a spreadsheet. The standardisation matters at ISS’s scale: tens of thousands of pieces of equipment moving across hundreds of contracts, each with its own compliance cycle.
The deployment also became a reference inside the ISS group, ISS Denmark explicitly cited Austria’s longer-running use of ToolSense when its own rollout began.
It’s not always price that gives you the trigger, it’s the volume of machines. We wanted a solution that could track cheap assets in numbers, not just expensive ones in isolation.
David Hiersche · Director Operations Performance, ISS Austria
