WEISBENDER replaced a patchwork of spreadsheets and standalone tools with a single asset workflow built into the software its teams already use every day, giving object leaders and operations the first complete view of machines and equipment they had ever had.
WEISBENDER Gebäudedienste GmbH is a classic mid-market German family business of around 320 employees, working regionally rather than nationally across building cleaning, grounds maintenance and winter services. Magdalena Collenbusch became Managing Director two and a half years ago and has put digitalisation at the centre of how the company operates.
The starting point
Before ToolSense, the picture was thin, by Collenbusch's own account. The ERP system held vehicles and larger machines, but small equipment such as vacuum cleaners fell through the cracks entirely. Ladders lived in one Excel sheet; a separate Excel sheet tracked the electrical (VDE) inspections. Everything was sporadic, with no single reliable record. Winter-service vehicles, meanwhile, were tracked through yet another standalone IoT system, one more isolated island in a landscape Collenbusch was not happy with.
Why ToolSense
WEISBENDER's digital journey began with Blink for time-tracking, then grew module by module. When ToolSense appeared as a Blink-integrated option, it fit the guiding principle: everything from one source, no more isolated point solutions. That made adoption realistic, because asset management lived inside the interface staff already opened daily rather than in a parallel platform nobody would use.
We had these isolated solutions, which I wasn't very happy with. Now everything is in just one interface.
Maria Magdalena Collenbusch · Managing Director, WEISBENDER
Operational impact
The change shows up in everyday work. Object leaders work primarily in Blink, and when they open the site they are on, the equipment registered there is already shown. The operations manager uses the web-based ToolSense interface to check journeys and monitor the IoT tracking of winter-service vehicles, which previously needed its own separate system. The result is one surface instead of several, fewer tools, more insight, and higher acceptance among the field-service and workshop staff who keep machines inspected, compliant and quickly repaired.
What's next
WEISBENDER is still mid-rollout. A change of object leaders delayed some areas, so the immediate task is registering every device, small and large, for a truly complete overview rather than just vehicles. Beyond that, Collenbusch wants the team to use tickets in earnest and route supplier and spare-parts communication through ToolSense for clean documentation, moving away from emails and phone calls. The team is also working to make cleaning staff comfortable with the QR code on each machine. Her advice to others reflects how WEISBENDER got this far: proceed in small steps, area by area, fleet first, then machines, so no one is left behind and motivation holds. WEISBENDER now revisits the topic in monthly area- and object-leader meetings to keep it alive.
