ISS Denmark uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
ISS Denmark is one of the biggest facility management operations in the country, around 6,000 people inside a 350,000-strong global group. Karen Fink is the Senior Project Manager from the operational-performance team at the Danish headquarters, with ten years inside the business. Her remit right now: implement ToolSense across every ISS Denmark account.
A group-level decision, with strong local intent
The contract sat at ISS Group, but the move into Denmark came at the right moment. Karen’s team and CLT had already been looking at how to handle assets in a more structured way, there was no real visibility into the fleet, no consistent data, no single source of truth.
A colleague seconded from ISS Austria, where ToolSense had been in production for longer, brought the case-studies and the lived experience. The decision came from inside the operation, not from a sales-pitch.
Before: spreadsheets, local copies, lost history
Equipment compliance in Denmark is regulated, mandatory checks are set by the government. But the documentation lived locally. Spreadsheets were emailed back and forth, history sat with whoever was running the account, and every time someone left a contract or the company, a chunk of context went with them.
“We knew we had a really big problem,” Karen says. “We just didn’t have the system or procedures in place to keep all the history and data ourselves.”
A living tool, not a reporting tool
What changed isn’t just the data, it’s where the data lives. ToolSense is in use by the operation on site as much as by head office. Operators send a ticket on a broken machine during a night shift and the manager sees it the next morning, on the same screen as the rest of the fleet. The platform is genuinely shared between the layers, which makes adoption easier and the data worth more.
On the procurement, EHS and finance side, the same data set starts to pay back. Excess machines collected into central warehousing are reallocated to new contracts instead of new purchases, financially valuable, and a sustainability win. Inspection cycles run automatically against the right schedule, freeing up the manager hours that used to go into chasing emails and PDFs.
When we have the right data, there are so many options. Procurement, health and safety, finance, they’re all ready to use it. We haven’t seen all the benefits yet, but the potential is there.
Karen Fink · Senior Project Manager, ISS Denmark
Looking ahead
Karen’s vision is to learn from longer-running ISS deployments and reach a point where the basics are solid enough to widen the scope, beyond cleaning machines, into other asset groups currently managed in separate systems. The connecting layer is data quality first, then a steady expansion of where ToolSense reaches inside the operation.
