Plural / Compass Group uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
Plural is a German cleaning and FM services business that became part of the Compass Group in 2009. Florian Linne has been with Plural and its subsidiary Orgamed for more than fourteen years, and now runs innovation and product development. His remit covers the unglamorous core of the cleaning business, the tools, the processes, the way the work actually gets done.
Excel sheets, handover lists, lost machines
Pre-ToolSense, the machine fleet sat in a stack of Excel sheets. A handover list from one site to another would be printed, signed and filed locally. The moment a machine moved between locations, the central record drifted out of date, and chasing where a particular asset actually was cost time and patience.
Florian calls it a “paper flood”, well-intentioned, individually correct, collectively unmanageable.
Digital, demand-driven cleaning
ToolSense gave Plural a way out of static, paper-bound cleaning plans and into demand-driven service delivery. For a cleaning operation, the savings show up twice: in admin time that no longer goes into reconciling paperwork, and in service quality at the customer site, staff focusing on the cleaning rather than the bookkeeping around it.
In building cleaning it’s essential to move away from static, paper-based plans into demand-driven work. Digitalisation with ToolSense is real progress.
Florian Linne · Manager Innovation & Product Development, Plural / Compass Group
