Service meets equipment
D365 FS dispatches the job; ToolSense adds the equipment story - asset history, IoT runtime, maintenance schedule - so the tech walks in informed.
Field service integration
Microsoft Dynamics 365 Field Service integration with ToolSense
Connect Microsoft Dynamics 365 Field Service to ToolSense. Service work orders flow into ToolSense, equipment status and work completion flow back - so service teams and equipment teams finally share the same record.
About Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service (D365 FS) is the field service management module of the Microsoft Dynamics 365 family. It handles dispatching, scheduling and service execution. ToolSense complements it with equipment-aware operations: asset registries, IoT, maintenance and frontline workflows - distinct from but compatible with our Microsoft Navision and Business Central connectors.
How data flows
Dynamics 365 Field Service pushes work orders and asset references to ToolSense. ToolSense returns asset status, IoT runtime and work completion, so the D365 FS record reflects what actually happened on the equipment.
- 1Dynamics 365ToolSense· work orders
- 2ToolSenseDynamics 365· asset status + completion
What you get
Closeout back to D365
Field work captured in ToolSense's mobile app flows back to the D365 work order - parts, time, photos and outcome on the record service teams already trust.
Fits the Dynamics family
Sits alongside our Microsoft Navision and Business Central connectors. Whether D365 FS is your record of service or your ERP, ToolSense keeps equipment data aligned across the Dynamics stack.
Where Microsoft Dynamics 365 Field Service fits in
1
Dispatch with equipment context
D365 FS dispatches a service work order. ToolSense surfaces the right asset, its maintenance history and current IoT status - the tech sees the full picture on arrival.
2
Field completion back to D365
The tech closes the job in ToolSense's mobile app. Outcome, photos, parts and labour flow back to the D365 work order - no second system to update.
Connect ToolSense to Microsoft Dynamics 365 Field Service
Talk to our team about your stack. We will scope the integration and have you connected in weeks, not quarters.