Dr. Sasse Facility Management uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
The Dr. Sasse Group is an international, owner-led facility management business with operations in Germany, Austria and the UK, ranked among the country’s top FM service providers. Thomas Ansorge is Regional Managing Director for the Südwest region, Baden-Württemberg, Hesse, Saarland and Rheinland-Pfalz.
Process redesign, not just a database
Thomas’s region had already tried to systematise asset management, Excel tables, structured folders in Windows Explorer. But his framing of digitalisation is sharper: “The point isn’t having a database. It’s rethinking your own processes, accepting the workflows that the platform implies, and using them to reduce internal hand-offs and become more productive.”
Said differently: ToolSense is a chance to redesign FM operations, not just to digitise the spreadsheets the team had been keeping.
Margin in the asset line
Compared to wages, the cost of machines and equipment in FM is small, but it’s not negligible, and it’s a line where better visibility translates directly into margin. Tracking utilisation, maintenance cycles and assignment across regions gives Sasse the controls a commercially-minded operator needs to turn the asset stack into a return on investment, not just a cost.
It’s not about having yet another database. It’s about looking at your processes again, adopting the workflows a tool like this implies, and minimising your internal hand-offs.
Thomas Ansorge · Regional Managing Director, Dr. Sasse Facility Management
