Propreté Hygiène Plus gave its maintenance technician the asset history he had been missing, so the company can now decide, machine by machine, whether to repair, retrain an operator or replace, based on documented intervention costs rather than guesswork.
Propreté Hygiène Plus (PHH+) is a French family-owned cleaning business based in Saint-Aubin-du-Cormier, near Fougères in Brittany, with 150 employees. Founded by Olivier Adam and now led by his son as Managing Director, the company moved closer to the motorway to support commercial growth. Beyond conventional contract cleaning, PHH+ runs more technical lines: glass cleaning, mechanised cleaning, post-construction cleans, façade and roof cleaning, cryogenic (cold) cleaning, and high-access rope work or cherry-picker work up to 42 metres. Nicolas Thébault is Managing Director; Yann Deleurme runs maintenance.
The starting point
When Yann arrived in September, there was no historical tracking of the machines at all. He had no visibility into the intervention or repair costs already spent on any given machine, something he had had in his previous role and wanted to put in place. Without that history, the company could not judge which equipment was becoming obsolete, spot recurring training or installation issues behind breakdowns, or know how much had been sunk into after-sales on a machine before deciding to keep paying for it.
Why ToolSense
The trigger for the conversation was Yann himself: he joined with a profile broader than just repair work and wanted to build a proper record of the equipment on site. The company's owner, Gilles Adam, had seen ToolSense in a cleaning-industry magazine and sent Yann the link to look into it. PHH+ ran a trial together with ToolSense that proved conclusive, giving the team a single way to track assets, know where they are, and capture the cost of every repair.
ToolSense gives us this solution: being able to track the assets, to know where they are, the repair costs we incur. It's very good follow-up for the equipment.
Yann Deleurme · Maintenance Operator, Propreté Hygiène Plus
Operational impact
The payoff is concrete and financial. If Yann fully refurbishes a machine, puts it back on site, and it returns two days later with a fault, then again a few days after that, he can now see exactly what was done to it last time. That tells him whether the operator needs retraining, whether the site layout is wrong for the machine, or whether after-sales spend has simply gone too far and the machine should be replaced rather than repaired again. PHH+ now references almost all of its equipment in ToolSense, with the exception of vacuum cleaners, giving management the data to make the right calls on its fleet.
What's next
For Thébault, machine tracking is one piece of a wider digitalisation push across the cleaning sector, alongside dematerialised contracts and electronic signatures. The motivation is the same everywhere: use software to save time and keep fast, reliable histories instead of hunting through a binder for a sheet that can be lost or stained, while supporting a paperless, more sustainable way of working. He sees the same logic applying well beyond cleaning, to any sector that runs equipment.
