Viking Gulf uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
CEO Carsten Mahaini of Viking Gulf talks innovation with ToolSense. Learn how digital tools transform asset operations for better efficiency.
Viking Gulf is a leading regional distributor of cleaning equipment, washroom hygiene and waste management solutions across the United Arab Emirates and Oman. Founded in 1987, the business runs offices in Dubai, Abu Dhabi, Sharjah and Muscat with around 55 staff and a clear position as the innovation leader in its category in the region. Carsten Mahaini is CEO.
Manual everything, until ToolSense
Like most distributors, Viking Gulf had been running its asset management on Excel sheets. Tracking the units it distributes internally and supporting customers in tracking theirs was time-consuming and brittle, easy enough one machine at a time, but exhausting at scale, and impossible to pull a history out of.
The link to ToolSense came through a shared customer. From that introduction the conversation moved fast: was ToolSense the right asset platform not just for Viking Gulf’s internal fleet, but also as something to recommend onward to its own customer base?
Two use cases, one platform
Carsten describes the value as “two things at once.” Internally, ToolSense gives Viking Gulf clarity on every unit it distributes and operates. Externally, it gives Viking Gulf a credible recommendation for its end customers, a way to extend the value of every machine sold with a real maintenance and visibility layer behind it.
Without a system everything is manual, Excel sheets and a lot of work to manage assets. ToolSense solves it for us internally, and lets us show our customers a better way too.
Carsten Mahaini · CEO, Viking Gulf
