Rohr AG uses ToolSense to make asset operations more transparent, faster to document, and easier to manage. This customer story focuses on the operational change: cleaner asset data, quicker issue handling, and maintenance workflows that teams can follow in daily work.
Rohr AG is a Swiss cleaning company operating from eight locations across the country, with roughly 1,000 employees focused on routine and specialist building cleaning. Patrick Dörge is COO.
A static database, an Excel sheet, no mobile
Before ToolSense, Rohr already had asset-management software, but it was a “rigid Microsoft Access database from twenty years ago” paired with hand-maintained Excel sheets. There was no mobile workflow at all. Technicians serviced a machine, then walked back to a computer to record what they’d done in the spreadsheet. The lag was structural.
Maintenance overview and a phone in every hand
Two things tipped the decision. First, ToolSense gave Rohr an at-a-glance view of which machines were due for regular maintenance, and reminders so nothing slipped. Second, the mobile workflow via QR code put the platform in technicians’ hands at the machine itself, where the work is happening.
Rohr now has more than 500 machines on ToolSense and growing, and as a side effect of the visibility, the team has begun spotting machines that no longer fit the deployment pattern and could be reallocated rather than replaced.
We had a rigid database and Excel sheets. We’d service a machine on paper, then walk back to a computer to enter it. With ToolSense and the QR code on the machine, it’s done where the work happens.
Patrick Dörge · COO, Rohr AG
