Security at ToolSense

Security is a top priority for us because it is vital to your experience with our products. Below, we’ve provided details of our security practices. You will learn about our infrastructure, availability, backups, and much more. 


Our infrastructure is hosted on Google Cloud and AWS which are SOC 2 Type 2, ISO/IEC 27001 and ISO/IEC 27017 certified services.


We encrypt data in transit (TLS) and at rest (AES).

Data Security​

Access to our internal systems is regulated with a centralized identity management and audit logs.


ToolSense is monitored 24/7/365. Our historical uptime is 99.9% or higher.

Intrusion Prevention​

We make sure to keep the attack surface minimal with firewalls exposing only required ports and our public-facing proxies exposing only required endpoints.


There are automatic daily backups and a disaster recovery plan.


Changes go through testing and code review before a release, including manual and automated checks for security issues.


We continuously monitor our systems for security incidents.


ToolSense supports ISO 15143-3 (AEMP 2.0).

Total Savings w/ ToolSense

Total Savings with ToolSense

Business case of a German cleaning company after 1 year of using ToolSense

The case: The company has 1.5k employees, 20 site managers, €300k asset costs per year, 350 service cases per year & average downtime / service case of 2 weeks

Asset cost per year
€ 300K
€ 255K
Saved 45K
20 Site managers work-time cost per year (administrative tasks)
€ 84K (2.800 hours)
€ 24K (800 hours)
Saved € 60K (2.000 hours)
Additional work-time for cleaners because of downtime per year
€ 147K (14.700 hours)
€ 42K (4.200 hours)
Saved € 105K (10.500 hours)

David Hiersche

Director Operations Performance
ISS Austria

We wanted to have a solution that does not only track expensive assets but also cheap ones. In Austria, ISS operates over 6,500 cleaning machines alone, without even counting vacuum cleaners and other pieces of equipment. With ToolSense we bring them together on a single platform, leveraging data from IoT hardware and improving maintenance and inspection processes.